Terms of Service

These terms and conditions ("Terms") govern your use of the https://treetopgardens.co.uk website and the services provided by Treetop Gardens ("we", "us", "our"). By using our website or engaging our services, you agree to these Terms.

1. Our Services

We provide landscaping, garden clearance, fencing, turfing, hedge trimming, tree work, and licensed waste removal services in South Tyneside and surrounding areas. Service availability and scope depend on your location and our capacity at the time of enquiry.

2. Quotes and Estimates

• Quotes and estimates are valid for the period stated on the quote (typically 30 days unless otherwise specified)
• Quotes are based on the information you provide; additional work discovered on-site may incur extra charges, which we will discuss with you before proceeding
• Acceptance of a quote forms a contract between you and Treetop Gardens

3. Payment

• Payment terms will be set out in your quote (e.g. deposit on booking, balance on completion)
• We accept payment by bank transfer, cash, or card as agreed
• Late payment may attract interest and recovery costs as permitted by law

4. Cancellations and Changes

If you need to cancel or reschedule, please contact us as soon as possible. We may charge a cancellation fee if work has been scheduled and materials ordered. We will be reasonable in our approach.

5. Your Obligations

You agree to:

• Provide accurate information for quotes and services
• Ensure safe access to your property for our team
• Inform us of any hazards (e.g. underground utilities, protected species)
• Not use our website for unlawful purposes or to transmit harmful content

6. Website Use and Accounts

If you create an account on our website, you are responsible for keeping your login details secure. You may use your account to track quotes and enquiries. Do not share your account with others. We reserve the right to suspend or close accounts that violate these Terms.

7. Intellectual Property

All content on this website (text, images, logos, design) is owned by Treetop Gardens or our licensors. You may not copy, modify, or distribute our content without our written permission.

8. Limitation of Liability

We carry public liability and employers' liability insurance. Our liability for any claim arising from our services is limited to the amount paid by you for the relevant service, except where we cannot exclude liability by law (e.g. death or personal injury caused by our negligence).

We are not liable for indirect or consequential loss, or for issues arising from factors outside our control (e.g. weather, unforeseen site conditions).

9. Complaints

If you are not satisfied with our services, please contact us at info@treetopgardens.co.uk. We will do our best to resolve any issues promptly.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes

We may update these Terms from time to time. The "Last updated" date at the top will change when we do. Continued use of our website or services after changes means you accept the updated Terms.

12. Contact

For questions about these Terms, contact us at info@treetopgardens.co.uk or 07738 663396.